|No interchange numbers|
We Take Fast Shipping Seriously
CompleteStruts knows how important it is for you to receive parts you purchased as soon as possible; we strive to ship most orders within
1 business day. Orders placed before 2:30pm EST are typically shipped out the same day, excluding weekends and holidays.
Transit times do not include weekends or holidays.
Expedited shipping is also availble for time-sensitive packages via UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.
Free UPS Ground Shipping is offered on all purchases shipped within the lower 48 states. Transit & delivery times may vary depending on
customer location. Please note that all orders are shipped from our Florida warehouse. See below for approximate transit times.
Warranty Claims: You Can Rest Assured
Complete Struts hereby warrants to the original purchaser that all auto parts we sell are brand new and inspected for defects.
If an auto part is found to be defective within the first 30 days of purchase, Complete Struts will replace or refund the purchase
price to the original purchaser.
If the product is found to be defective after the first 30 days of purchase and before the manufacturer’s (1) year warranty period
expired, Complete Struts will provide a one time replacment for the defective unit.
When a product is found to be defective, Complete Struts will pay for the shipping of the replacement parts to the original
purchaser. Warranty and UPS related claims may require authentication including, but not limited to: Mechanic Diagnosis, Pictures,
Video or Shipment back to the manufacturer.
Do not dispose of defective parts until instructed.
If the defective parts are requested to be returned to the manufacturer, Complete Struts will issue a call tag for the original
purchaser to ship the product back. The original purchaser is responsible for packaging and delivery to a UPS driver or suitable
UPS facility for return shipment. Failure to return requested parts will result in denial of current warranty claims and forfeit of
All returned auto parts must be accompanied by an approved RMA number provided by Complete Struts.
No reimbursements will be given for delay, labor, mileage, car rental, or any other costs involved in installation or re-installation
of the auto parts in question.
Returns Simplified: We’ve Got You Covered
Within 30 days of receipt of your order, you may return auto parts that:
– Are in their original packaging
– Have not been used, installed, or disassembled
– Are not damaged due to improper installation
– Do not having missing parts, hardware or instructions
– Have a RMA form associated
– We will issue a refund for any returned auto parts when your return meets the above requirements
CompleteStruts will issue a refund for any returned auto part/s when your return meets the above requirements. The cost of shipping
will be credited only in those instances where the return is a result of our error or involves a defective auto part, all other situations will
result in the subtraction of the cost of return shipping and a 15% restocking fee from the full refund.
Once we have received your returned auto part(s), conducted an inspection of the return, and verified that your return meets the above
guidelines, a refund will be issued and all applicable sales taxes will be refunded or the defective auto part will be replaced.
Returned auto parts sent without an RMA # will not be accepted.
Need Further Assistance? We’re Here For You.
Our priority has been, and always will be customer satisfaction. If you have an issue, question or suggestion, we want to hear from you.
Whether it is a part problem, installation question or listing suggestion, we take every inquiry seriously. Any issue will always be
resolved and every question will be answered. We like to know how we’re doing, so we can learn to better serve you.
Thank you for your continued business.
“We Put People Before Profit”